AI-Automation of Customer Support
Responses to customers — no delays, no stress, no unnecessary expenses.
We turn chaos into order
We automate customer service through chatbots, AI assistants, and knowledge base integration — so your customers get answers instantly, 24/7, without burdening your support team.
The service processes typical requests, answers questions, tracks order status, and forwards complex inquiries to the operator. You save your team time, improve service quality, and maintain customer loyalty.
Customer support automation is a solution that allows you to process customer requests using Artificial Intelligence
The system operates automatically through chatbots, AI assistants, and integration with CRM and knowledge bases. The system answers questions, checks statuses, creates requests, and, if necessary, transfers the dialogue to a live manager. This makes it possible to work 24/7, reduce the workload on the team, and improve service quality.
What does the service consist of?
The service covers the entire cycle of customer support automation — from analyzing requests to setting up chatbots, AI responses, routing, and integration with CRM.
Analysis of typical
queries
We analyze the history of inquiries: questions to support, recurring topics, triggers of customer dissatisfaction. This allows us to build the logic of automatic responses.
Building
scenarios
dialogues
Based on requests, we create scenarios for bots and AI: assistance with orders, returns, technical support, logistics, statuses, consultations. Everything is done in a lively style, with logical actions.
Chatbot
settings
We integrate official platforms (Messenger, Telegram, WhatsApp, Web chat, Zendesk, Intercom, etc.) with an AI assistant. The bot answers frequently asked questions, while AI handles more complex ones.
Integration with
CRM and order
systems
The system connects to CRM, CMS, or ERP and can automatically retrieve order status, create requests, or forward them to customer support.
Stages of work:
Audit of appeals
We analyze the history of letters, chats, calls, and social media posts to identify 20–30 main request scenarios.
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Building the logic of answers
We create a question → answer + action map: provide information, extract status, forward to manager, create ticket. We write "human-friendly" texts.
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Connecting communication channels
We set up bots for your channels: website, messengers, social networks. We install web chat on the website with self-service logic.
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Integration
The bot or AI draws answers from the knowledge base, connects to the CRM, and generates reports on queries, response times, and repeat requests.
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Testing, launch, and training
We launch automation, monitor its performance for 1–2 weeks, train your team, and transfer full access to the system.
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Who is this service for:
The service is ideal for companies that have a large flow of customer inquiries and want to reduce the workload on their support team without compromising quality.
Small and medium-sized businesses
Problem: increasing workload, especially for complex products that require individual communication with customers. Very often, the business model simply cannot keep up with the support workload, which leads to negative reviews and customer dissatisfaction.
E-commerce / online stores
Frequent questions about delivery, payment, and returns. Frequent inquiries via chat, email, or instant messaging. Support directly affects brand trust.
B2B SaaS
Technical support, onboarding, and integration assistance are required. There is a high risk of customer churn if support is weak. In such projects, support must be a condition for business survival.
Financial services / banks / insurance
Loans, mortgages, deposits, investments — these are products with nuances, and customers often don't understand how they work. Without support, the bank may lose customers. Customers use online banking 24/7, so support must also be available at any time, preferably through multiple channels (chat, phone, email, mobile app).
What you will receive:
What our customers say:
Pavel Vysotsky
Head of Support Services"Before automation, our support team was constantly late with responses, and customers complained. Now most issues are resolved automatically, and the team can focus on what's important."
Alexander Litvin
Chief Operating Officer"AI support has helped us reduce support costs by nearly 50% and improve response times by five times. Customers are satisfied, and we can see that in our NPS."
Pavel Vysotsky
Head of Support Services"Before automation, our support team was constantly late with responses, and customers complained. Now most issues are resolved automatically, and the team can focus on what's important."
Alexander Litvin
Chief Operating Officer"AI support has helped us reduce support costs by nearly 50% and improve response times by five times. Customers are satisfied, and we can see that in our NPS."
Ready for change? Let's get started today
Leave your contact details and we will arrange a free consultation to show you the automation possibilities for your business.
Frequently Asked Questions from Our Customers:
Answers to frequently asked questions about the functionality, operating principles, and implementation of our solution
- High reliability
- Speed of Implementation