AI pre-sale automation through social networks
Instant answers mean more sales. Less manual work means more time for development.
Automation of
support
We automate communication with customers on Facebook and Instagram - in direct messages, comments, and chats. With the help of chatbots and AI solutions, your company will be able to process requests 24/7, respond instantly, qualify leads, and direct users to the right funnels.
It's not just an answering machine, but a well-thought-out system of dialogs that turns inquiries into sales.
Automation of communication on Instagram and Facebook is a smart system using Artificial Intelligence
Our research has shown that the most difficult thing in sales and customer support is ensuring compliance with scripts and the accuracy of answers. The problem has always been in people - different emotional states, continuous uncertainty. Customer support, sales on incoming leads - these business processes are perfectly automated with the help of AI
What does the service consist of
This service includes full automation of processing incoming messages, comments, and requests on social media using bots, templates, AI, and CRM connectivity.
Developing the
logic of dialogs
We create scenarios for the most common situations: answering questions, making an appointment for a consultation, choosing a product, clarifying the price, booking, and technical support. The bot doesn't just answer, but guides the user to the target action.
Setting up
chatbots
We connect official Meta APIs (via platforms such as Manychat, Chatfuel, SendPulse, or custom solutions), set up interactive buttons, auto-personalization, triggering conditions, triggers, and tracking of user actions.
Processing of
comments
The bot automatically responds to comments under posts or ads, can send private messages, filter requests, and direct "hot" customers to chat or CRM.
Integration
Contact details, responses, selected options, or requests are automatically transferred to your CRM system, spreadsheet, or Google Sheets. You get a complete record of requests and can evaluate the effectiveness of each channel.
Stages of work:
Process Analysis
We study what questions your customers most often ask, what your current communication looks like, and identify the points where it stalls or loses customers.
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Scenario development
We create a map of dialogs for the most important purposes: consultation, order, payment, delivery, technical support. Everything is tested on real cases.
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Connecting the platform
We set up Facebook/Instagram accounts, connect official APIs, and integrate a platform for creating and managing bots.
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Setting up automatic replies
We program triggers, responses, interactive buttons, question logic, and templates. We add functions for automatic collection of email/phone/orders.
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Integration
We send all the collected information to your CRM or spreadsheet. We test each scenario, correct errors, and optimise the funnel.
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Launch and training
After launch, we train your team on how to use the system, retrieve data, and manage the bot if necessary.
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Who is this service for:
The service is suitable for businesses that actively receive messages on social networks and want to process them quickly without losing leads.
Online shops
Problem: Every day, dozens of messages are sent via direct messages and comments under posts, most of which are requests for prices, availability, or delivery. Managers don't have time to respond, and ‘hot’ customers simply leave. Solution: the bot handles 80% of repetitive questions and responds instantly at any time of the day. Sales are not lost, and the workload on the team is reduced several times over.
Service businesses
Problem: Customers often send direct messages requesting appointments, consultations, or clarifications. If the response is delayed even by 15 minutes, the customer will likely go to a competitor. Solution: automated dialogue books the customer in for a specific time, collects the necessary data (name, number, convenient time), and answers frequently asked questions — all without the involvement of an administrator.
Businesses that launch advertising campaigns
Problem: after launching an ad, dozens of comments or private messages appear under the post, but no manager can process them quickly enough. Solution: the bot automatically responds to comments, sends messages directly, qualifies user interest, and directs them to sales or CRM. You don't lose a single lead from advertising.
Companies without an SMM manager
Problem: The owner or office manager tries to respond to requests on their own, but cannot do so regularly and quickly. This leads to lost sales, lower conversion rates, and the impression of ‘being out of touch.’ Solution: the bot provides constant contact with the audience 24/7, even if you don't have a dedicated social media manager. Once launched, all you need to do is review the results.
What you will get:
What our customers say:
Sergey Mishchenko
Co-founder of the brand‘Before launching the bot, we lost up to 40% of direct messages due to delays in responding. Now the system works automatically, and we receive requests even at night. Sales from Instagram grew by 35% in the first month.’
Artem Kolos
Head of online school‘Previously, managers responded manually to every comment and request on Facebook, which took hours. Now everything works automatically, and we can see everyone who is genuinely interested and ready to buy.’
Sergey Mishchenko
Co-founder of the brand‘Before launching the bot, we lost up to 40% of direct messages due to delays in responding. Now the system works automatically, and we receive requests even at night. Sales from Instagram grew by 35% in the first month.’
Artem Kolos
Head of online school‘Previously, managers responded manually to every comment and request on Facebook, which took hours. Now everything works automatically, and we can see everyone who is genuinely interested and ready to buy.’
Ready for change? Let's get started today
Leave your contact details and we will arrange a free consultation to show you the automation possibilities for your business.
Frequently Asked Questions from our Customers:
Answers to frequently asked questions about the functionality, operating principles, and implementation of our solution
- High reliability
- Speed of Implementation